Surface Care Spray Questions

• Are the refill cartridges recyclable?

  Yes! Recycle yours and make Santa’s nice list.

• Can I fill water above the designated fill line in your spray cleaning bottles?

  No, that’s why we designated a fill line :) Doing this will prevent the refill cartridge from properly releasing the concentrate.

• Does The Glass Is Always Cleaner work on tinted windows?

  Yes! Because it doesn't contain butyl, alcohol or ammonia, you can enjoy privacy AND cleanliness. And they said it couldn’t be done!

• Does the water I add to your spray bottle need to be a certain temperature? Do I need to have soft water for it to work?

  Any water temperature will work! But for good measure, let’s avoid using frozen or boiling hot water. We do recommend using filtered water, or letting your faucet run for 15-20 seconds before filling the bottle. This'll avoid stagnant pipe water that could impact the efficacy of the final concoc...

• Do I need to clean my Truman's bottle before reusing it?

  When you're ready for a refill, please rinse your bottle thoroughly to prevent bubbling. However, there's no need to clean it. It does have cleaner in it, after all. :)

• Do I need to shake the bottle to mix the refill with the water?

  No. Since you were kind enough to fill the bottle with water, let us handle the rest. The concentrate will release and mix with the water once you twist the sprayer into the bottle.

• Do your bottles contain BPA or phthalates?

  They do not! We want Truman's bottles to be the last you ever clean with, so we made sure they were as safe as the formulas they hold. You can thank us later. Or now. We're also good with instant gratification.

• How big are the Surface Care refill cartridges?

  I think you meant to ask “how small are the cartridges?” They’re about half the length of a hot dog, or 3.5 inches for you mathematicians. In fact, a decade’s worth of Truman’s refills can fit in a standard kitchen drawer.

• How do I clean my sprayer?

  A sprayer typically won’t need to be cleaned, but, if you’re especially dirty, you can wash it with soap and hot water.

• How do I replace damaged bottles or sprayers?

  If your Truman's bottles or sprayers are damaged (in transit or in use), don't worry! We warrant them for life and will send you replacements anytime. Except the middle of the night. We are neat freaks, not insomniacs.

• How many ounces of formula does each Truman's bottle contain?

  After you fill the Truman's bottle with water to the designated fill line and add the refill cartridge, you'll have 27-ounces of non-toxic awesomeness on your hands! Well, hopefully on your surfaces, but they are safe to touch :)

• I just received my Surface Care Starter Kit. How do I get started?

  1.) Fill your bottle to the line with water. Cold, lukewarm or hot. The choice is yours, my friend. 2.) Insert the cartridge. Yeah, that's the spot. 3.) Insert the sprayer, twist and shout.

• I’m having trouble with a really nasty grease build-up. What would you recommend I do?

  Everything and the Kitchen Sink is a degreaser and works best when allowed to sit on the soiled surface. After spraying the surface, cover it with a slightly damp paper towel for 5 to 10 minutes, then wipe it away. If that still doesn’t solve your issue, try a more abrasive tool like a scraper wi...

• What are the ingredients in Everything and the Kitchen Sink?

  We choose all of our ingredients using the Cleangredients list (https://cleangredients.org), and you can review the ingredients for all of our products on our website here: https://www.trumans.com/pages/additional-information.

• What are the ingredients in Floors Truly?

  We choose all of our ingredients using the Cleangredients list (https://cleangredients.org), and you can review the ingredients for all of our products on our website here: https://www.trumans.com/pages/additional-information.

• What are the ingredients in More Shower to You?

  We choose all of our ingredients using the Cleangredients list (https://cleangredients.org), and you can review the ingredients for all of our products on our website here: https://www.trumans.com/pages/additional-information.

• What are the ingredients in The Glass is Always Cleaner?

  We choose all of our ingredients using the Cleangredients list (https://cleangredients.org), and you can review the ingredients for all of our products on our website here: https://www.trumans.com/pages/additional-information.

• What are the smells?

  You smell it, too? Oh, you meant the cleaners. That’s awkward.  The Glass Is Always Cleaner: Fragrance-free deodorant (scentless) Floors Truly: A flowerbed Everything and the Kitchen Sink: A garden More Shower to You: Citrus Reporting for Doodie, Get a Load of This and Your Dish Is My Co...

• What if I want to add 2 cartridges to 1 bottle?

  Just how dirty are you?! Our refills are concentrated and prepared for the recommended dilution rate, so we don’t recommend using more than 1 per bottle. You can technically do this, but you can also technically draw a mustache on the Mona Lisa. Both would be destroying a masterpiece.

• What is the expected life of the Truman's bottle?

  The plastic bottle does not disintegrate. If you ever stop cleaning with it, we recommend recycling or repurposing it. Flower vase, anyone?

• What volume does the spray bottle hold?

  When filled to the line with water, insert your refill cartridge to create a 27-ounce formula.

• Why are the surface care refills shipped in 4 packs?

  Truman’s is taking the clutter out of cleaning. By minimizing shipments, we reduce the carbon footprint of our operation (less packaging and fuel used) and keep prices low. It’s a win-win, unless you hate Planet Earth and saving money. Then it’s a lose-lose. You can also customize your delivery s...

• Why is my concentrate not mixing all the way through the bottle?

  First, ensure your sprayer is twisted tightly into place. It needs to be locked onto the bottle before the concentrate will release. And sometimes the concentrate just needs a little nudge in the right direction, so try tilting your bottle if it still hasn't mixed. Filling your Truman's bottle ...