Order and Account Questions

  • Can I gift Truman's?

    Yes! You can order a from Truman's with any address and send to a friend of your choice. (Or enemy, if you want to subtly put that person down for being messy.)
  • Can I just order the refills without the Surface Care Starter Kit?

    We designed Truman's refill cartridges specifically to fit the bottles included in each Starter Kit. Plus, it gives you a chance to really try us out before committing. We only ask that you don't ghost us. We know we can make this work. We just know it!
  • Can I order a-la-carte?

    Yes! You can order any Truman’s product a la carte any time. Check out all of our products here. If you want 20% off the retail price (and a host of other fresh perks) you can sign up for a Truman’s Membership. It’s the best $1 you’ll spend all month. Suck it, Dollar Tree.
  • Do I have to pay sales tax?

    Yes. Each state profits from every Truman’s sale. Consider cleaning with Truman’s your civic duty.
  • Do you offer free shipping?

    If you have a Truman's Membership, we'll ship your products free to all 50 states. And the District of Columbia, of course. We've heard they occasionally make messes there ;) If you don't have a membership, shipping is just $5 per order (except with Surface Care Refill Kits, which always ship fr...
  • Do you ship internationally?

    Truman’s products are currently only available in the United States. We’ll let you know when the next phase of our plan for world domination begins.
  • How can I change the frequency of my Subscription?

    You can customize any of your Truman’s subscriptions by logging into your account and clicking My Subscriptions. Once you’re there, click Manage Subscription, then change your Subscription Frequency to your heart's desire. Don’t want to change your subscription but need extra product? You can al...
  • How do I change my credit card info?

    To update your payment information, log in to your account here. After you sign in, click My Subscriptions. Next, click Manage Subscriptions on any of your product subscriptions. Scroll to the bottom of the page and click Card on File. From here you will be able to update your payment informatio...
  • How do I change my shipping address?

    To update your shipping information, log in to your account here. After you sign in, click Edit Account. From here you can edit the address you would like to ship your products to. Simply click Edit, then Update Address when you’re ready!
  • How do I get new or extra Truman's bottles?

    You can order another Surface Care Starter Kit anytime! If you're experiencing any issues with your bottle or sprayer, just let us know by sending an email to hello@trumans.com or using the chat function on  www.trumans.com. Our bottles are guaranteed for life, so we’ll send one your way. We're h...
  • How do I manage my Refill Plan?

    If you have a subscription with us, you can access all your account details here. Once you’re logged in, click My Subscriptions and you will be able to view, edit or cancel any of your upcoming orders. You also will receive a notification through email when your order is being packed, and when i...
  • How do I order Truman's for my second home?

    You can add addresses to your account anytime. To add an address, log in to your account, then after you sign in, click Edit Account. From here you can add an address you would like to ship your products to. Once you’re logged in, you can order any Truman’s products a la carte without impacting ...
  • I can't remember how to log in.

    You can reset your account info here. Or you can succumb to a life of grime. We recommend the password reset!
  • I can't remember what I ordered.

    If memory serves, you can view and manage your subscription info here. Just click on the order number!
  • If I cancel my subscription, does it cancel my next order?

    Canceling a subscription only cancels orders that haven't been processed. To cancel an order, contact Truman's customer service (hey, that's us!) at help@trumans.com.
  • I had an error in my order. How do I fix it?

    You can view and manage your account info here or send an email to help@trumans.com.
  • My coupon or promo code isn't working. What should I do?

    Sorry about that! Please email your code to help@trumans.com.
  • What forms of payment do you accept?

    We accept all major credit cards, PayPal, Apple Pay, Google Pay and nickels. OK, not nickels.
  • What is your refund policy?

    We offer a 30-day 100% satisfaction guarantee. You can request a full refund here.
  • When is my next delivery coming?

    You can view all your account details here. Once you’re logged in, click on My Subscriptions and you will be able to view, edit or cancel any of your upcoming subscription orders. You also will receive a notification through email when your order is being packed, and when it has shipped! The shi...
  • When will I be charged for my subscription?

    The timing of your Truman's subscriptions depends on what you ordered and whether or not you customized it. You can view and manage your plan here, because we're not the boss of you.